Refund Policy

We want you to be satisfied with every Queldrex product. If something goes wrong, we make it right. Contact us at hello@queldrex.com before initiating a chargeback, we resolve legitimate issues quickly and without friction.

1. AI Visibility Scanner, $399 one-time

• Report not delivered within 24 hours of payment: full refund, no questions asked. Email us with your payment receipt and we will process the refund immediately.
• Report delivered but technically defective (corrupted files, missing signal sections, factual errors in results): full refund or re-delivery at your choice. Contact within 7 days of delivery.
• Report delivered and working, but you are not satisfied: contact us within 7 days of delivery. We will review your concern and issue a refund if the report failed to deliver the promised 14-signal analysis or the fix package was incomplete. Dissatisfaction with your score is not grounds for a refund, the score is an accurate reflection of the signals we found.
• After 7 days of delivery: no refund. Each report is custom-generated for your specific domain and delivered digitally.

To request a refund, email hello@queldrex.com with subject: Refund Request, Scanner, and include your domain and purchase email.

2. AI Visibility Monitor, $39/month subscription

• New subscribers (first 7 days): if you subscribed within the last 7 days and are not satisfied, email us for a full refund of your first payment. No questions asked.
• Existing subscribers: no refund for billing periods already charged. Cancel before your next billing date to stop future charges. You retain access through the end of the paid period.
• Service outage: if we experience a confirmed service outage exceeding 72 continuous hours, a pro-rated credit will be applied to your next billing cycle.

Cancel anytime from your Monitor dashboard or email hello@queldrex.com. Cancellation takes effect at the end of your current billing period.

3. Agency Plan, $199/month subscription

• New subscribers (first 7 days): full refund of your first payment if requested within 7 days of your first charge.
• Existing subscribers: no refund for billing periods already charged. Cancel before your next billing date to prevent future charges. Access continues through the paid period.
• Unused scan credits: monthly scan credits (25/month) do not roll over and are not refundable on cancellation.

Cancel anytime from your Agency dashboard or email hello@queldrex.com.

4. Trust Layer “Verified”, $49/month or $490/year

• New subscribers (first 7 days): if you subscribed within the last 7 days and are not satisfied, email us for a full refund of your first payment. No questions asked.
• Existing subscribers: no refund for billing periods already charged. Cancel before your next billing date to stop future charges; you keep access through the end of the paid period.
• Annual plans: the 7-day new-subscriber refund applies to the first annual charge. After 7 days, annual plans are not refundable for the remainder of the term, but will not auto-renew if cancelled.

5. Tool Marketplace, individual tools ($19–$249) and the All-Tools Bundle ($249)

• Every tool is free to try before you buy. A one-time license grants immediate, permanent access, so one-time tool and Bundle purchases are generally final once purchased.
• Charged in error, duplicate purchase, or a tool that does not work as described: contact us within 7 days of purchase for a full refund or a fix, your choice.
• Pro ($39/month): monthly subscription including all tools plus AI-visibility monitoring. New subscribers may request a full refund of the first payment within 7 days. No refund for billing periods already charged; cancel anytime to stop future charges.

To request a refund, email hello@queldrex.com with your purchase email and the tool name.

6. Done-For-You Implementation, $999 one-time

• Application-first: you are not charged when you apply. Payment is taken only after we review your site and you approve the scope, so you always know what you are paying for before you pay.
• Before implementation begins: full refund if you request one within 24 hours of payment and work has not started.
• Once implementation has begun: non-refundable, as the work is performed specifically for your site. If we fail to deliver the agreed scope, we will make it right or refund you.

See the Done-For-You Service Agreement for full terms.

7. Build for Me, Custom Development

• Deposit (50%), before work begins: fully refundable if you cancel before Queldrex begins work. Non-refundable once work has started.
• If Queldrex fails to deliver the agreed scope: full deposit refunded. We stand behind our commitments.
• Final payment (50%), on delivery: withheld until deliverables match the written specification. We resolve any scope gap before the final payment is due.
• Disputes must be raised within 14 days of delivery. We resolve all disputes by email first. No litigation without first attempting good-faith resolution.

8. Free Tools

The Directory Extractor, Threat Intelligence Feed (free tier), and Breach Lookup (password check) are provided at no charge. No payment is collected, so no refund applies.

9. How to Request a Refund

Email hello@queldrex.com with the subject Refund Request and include:

• The email address used at checkout
• Your Stripe receipt or order number
• The product (Verified / a tool or Bundle / Pro / Scanner / Monitor / Agency / Done-For-You / Custom Build)
• The reason for your request

We respond within 2 business days. Approved refunds are processed within 5–10 business days to your original payment method via Stripe.

10. Chargebacks

If you initiate a chargeback or payment dispute before contacting us, we reserve the right to contest it with evidence of delivery. Please email us first, we resolve legitimate issues quickly and will not make you fight for a refund you deserve.

11. Colorado Consumer Rights

Nothing in this Refund Policy limits or waives any rights you may have under the Colorado Consumer Protection Act (C.R.S. § 6-1-101 et seq.) or other applicable Colorado or federal consumer protection law. If you believe you have been treated unfairly, you also have the right to file a complaint with the Colorado Attorney General's Consumer Protection Section at coag.gov/consumer.

12. Governing Law

This Refund Policy is governed by the laws of the State of Colorado, USA. By purchasing from Queldrex LLC, you agree to the terms of this policy.